• Zosimadon Street No :40 ,18531 , ATHENS – GREECE
  • +90 532 245 35 46
  • cengiz@chalogreece.in

Common Question

Land Tour Package is a combination of accommodation + Transfers + Sightseeings for Domestic and International travel

MEETING INSTRUCTIONS: After your landing, just follow the EXIT signs and walk outside the main gate, where your driver/guide will be waiting for you holding a signboard with your name on it. It can be that there will be a lot of people waiting for their friends or relatives or even other transfer companies. Therefore, please do not go away from the main exit gate (inside the airport). Look carefully and you will see your driver/guide holding your nameplate.Our drivers are at Athens airport 24 hours so if you do not see your name or can not find your driver , please do not panic. Simply look around carefully and give us a call rightaway or send us a message through Whatsapp.Max in 5-10 minutes your driver will find you .

Your driver or guide will ask the concierge or the receptionist and they will call you in your room. In this case we will meet you at the lobby of the hotel. If they can not find you in your room, the concierge or the receptionist of your hotel will be informed that we will be outside the hotel front of our vehicle waiting for you.
In big Hotels like Hilton, Intercontinental, Marriott, we will ask for you at the front doorman of the hotel. We will inform him where our driver will be waiting for you, in case you are not there. So please ask him.

A set number of people traveling together following a set itinerary organized for the group with Meals inclusive alongwith a Tour Director travelling from the start to the end of the Tour make a Group Tour .
These are conducted on Fixed Dates and operates only if the Minimum Number of people are met for the Booking to travel on those mentioned dates .
FIT on the other hand is a Fully Independent Tour, which follows a prepared itinerary and can be constructed by putting together various tour components as per your choice .This is popular for individuals,families or any groups who wants to explore on their own as per their individual preference and schedule.

When we provide you with the Confirmation Vouchers we mention the contact name and number of our representative in Greece. However apart from our represenatative you will always have our contact numbers which will be easily accessible for you.

The Refund happens only if the same is cancelled by the respective supplier due to unavoidable circumstances. Refunds will be processed at our end. You will have to provide us the ticket/Voucher or the documents with a cancellation stamp or written message from the supplier, thus enabling us to process your refund . In case, you decide to cancel a service, there will be no refund.

Timings of pick up are adhered during Private transfers wherein on Seat In Coach basis there could be delay of 10-15minutes as there are people who are being picked / dropped from/to the other Hotels which is very normal.
However in all cases whether private or Seat in Coach basis you have to be at the Hotel Lobby approx 10 minutes prior to the scheduled time.

Whenever entrances are inclusive in a particular attraction it is explicitly stated in the itinerary and vouchers.

Normally we do request for Early check-In or late check out as per your flight booked, however the same at the sole discretion of the Hotel. Most of the hotels charge. In case you wish to have a guaranteed early check in or late check out, subject to availability you will have to pay the requisite charges. You may check with us at the time of booking and we shall be happy to assist you.

These facilities are totally at the discretion of the hotel. While we specifically write to the hotel to arrange this, they acknowledge with a rider that it will be considered only subject to availability on the day of your check in or check out since it is dependent on the occupancy level of the hotel on the said day. We therefore recommend clients to choose flight schedules wherever possible on airlines whose arrival and departure are better aligned to check in and check out time. If early check in or late check-out is required on guaranteed basis, the same can be arranged by booking an extra night or supplement as adviced by the hotel.

Greece offers very tasty local Veg food varieties plus having many Indian restaurants. So Veg food is very easy to get in Greece.

Payment Modes

You can pay to us through ICICI Bank - Money2World - Send Money online from any bank in India to any bank around the globe

• Request for remittance can be made 24x7, even on weekends and holidays https://www.icicibank.com/Personal-Banking/onlineservice/online-services/FundsTransfer/outward-remittance/online-transfer/index.page Money2World – An easy and convenient online outward remittance service offered by ICICI Bank to resident Indians for sending money online from India to overseas.
Available for resident individuals holding a savings account with any bank in India
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• One-time beneficiary registration
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